IMPORTANT : The customer declares to have read and accepted the previous General Conditions of Sale when placing an order. Validation of the order therefore constitutes acceptance of the General Conditions of Sale.

PREAMBLE

This website is published and managed by:

- The micro enterprise Atraverre and Virginie Torrelli, registered in the Trades Directory under number 478 512 031 RM 2B.

- The head office : Allotment Sainte-Restitude - 20214 Calenzana - Corsica

- Site URL address: www.atraverre.com

- Email: contact@atraverre.com

- Such. : 06 86 61 98 40

The operation of the online store is also ensured by Virginie Torrelli's micro-enterprise Atraverre.

These general conditions of sale (hereinafter CGV) established in French aim to define the terms of online sale of Atraverre products by the micro-enterprise of Virginie Torrelli and are applicable to all sales of Atraverre items concluded via the site merchant accessible from the French version of the atraverre.com website, the countries listed in article 7 hereof. These conditions apply exclusively to non-commercial individuals. You declare that you have read and accepted the General Terms and Conditions as well as the rights and obligations arising therefrom before placing your order. Validation of your order therefore constitutes acceptance of the current General Terms and Conditions.

These General Terms and Conditions take precedence over any other document.

No tolerance may be interpreted as a waiver of the rights and obligations resulting from these General Terms and Conditions. They may be modified at any time and without notice.

1. DEFINITIONS

The terms used below have, in these General Conditions of Sale, the following meaning:

- " SITE " : designates the website atraverre.com.

- " COMPANY " : designates the micro-enterprise Virginie Torrelli, owner of the Atraverre brand.

- " CUSTOMER " : designates the co-contractor of the COMPANY, who guarantees to have the status of consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts outside of any usual or commercial activity.

- " DELIVERY " : designates the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address in mainland France indicated when ordering.

- “PRODUCTS”: designates all the items offered for sale on the SITE atraverre.com

- " ORDER " : designates the firm order for products and/or services made by the CUSTOMER with the COMPANY through the SITE under the conditions defined below.

2. PURPOSE - PRINCIPLES

These General Terms and Conditions express the entirety of the obligations of the parties. In this sense, the CUSTOMER is deemed to accept them without reservation. These General Terms and Conditions apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.

The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the COMPANY in order to benefit from separate contractual conditions. These General Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the ORDER. The CUSTOMER is invited to carefully read, download, print the General Terms and Conditions and keep a copy. The COMPANY and the CUSTOMER agree that these General Terms and Conditions exclusively govern their relationship. The COMPANY reserves the right to modify its General Terms and Conditions from time to time. They will be applicable as soon as they are put online. The COMPANY advises the CUSTOMER to read the T&Cs for each new order, the latest version of the said T&Cs applying to any new order for PRODUCTS.

If one of the conditions of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector, the companies of which have their headquarters in France.

3. PURCHASES OF PRODUCTS ON THE SITE

3.1 - Characteristics of the goods and services offered

Even if the COMPANY pays the greatest attention to the presentation of the PRODUCTS and their description, the information and in particular the photos appearing on the SITE are provided without condition or guarantee that they are accurate, complete and updated and are not do not fall within the contractual scope. You must review its description for each product in order to know its characteristics.

The photos transcribe reality as faithfully as possible but cannot ensure perfect similarity with the PRODUCT offered, particularly with regard to the colors. The PRODUCTS offered on this site are handcrafted creations. The slight irregularities of some items represent the very character of these handmade objects. They are not defects but add to the charm of these unique pieces or produced in small series.

3.2 - Product availability

PRODUCT offers and prices are valid as long as they appear on the SITE, while stocks last.

- Products in stock are delivered within 5 to 7 working days.

- Products available to order require a manufacturing time of 8 to 15 working days, postponing the shipping date of your order.

In the event of unavailability of one or more PRODUCTS, you will be notified as soon as possible by email and in any case no later than 3 working days from your order. You can choose to receive it with additional delay or cancel your order (with full refund).

Your choice must be sent to the COMPANY in writing, with the references of your order, or by an electronic message addressed to contact@atraverre.com , or by post to: ATRAVERRE - Virginie Torrelli - Piazza A l'Olmu - 20220 PIGNA, within 15 days of receipt of information on the unavailability of all or part of your order.

Failing to have received such information within the aforementioned period, your initial order will then be canceled at the end of the month by the COMPANY for the unavailable product(s).

In the event of cancellation of all or part of the order due to unavailability, and if payment for the unavailable product(s) has already taken place, you will be refunded within 14 days of cancellation.

3.3 - Prices

The prices appearing on the site are NET prices (VAT not applicable art. 293B of the CGI) in euros (€), and exclude processing costs (postage, packaging and preparation of the package according to the amount in force).

Shipping costs are the responsibility of the CUSTOMER (except for one-off promotional operations reported on the SITE). The amount of these charges varies depending on the geographic location and the weight of the DELIVERY.

The price invoiced is the price indicated on the ORDER confirmation and includes the price of the PRODUCT, packaging and transport costs.

Payment of the entire price must be made when ORDERING. At no time can the sums paid be considered as deposits or deposits.

The COMPANY reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the ORDER will be the only one applicable to the CUSTOMER.

The COMPANY retains ownership of the products until full payment of the order by the Customer.

All ORDERS regardless of their origin are payable in euros.

In the event of an ORDER to a country other than mainland France, the CUSTOMER is the importer of the product(s) concerned. Customs duties, other local taxes, import duties or state taxes may be payable. These rights and sums do not fall within the responsibility of the COMPANY. They will be the responsibility of the CUSTOMER and are his entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in his country. The COMPANY advises CUSTOMERS to inquire about these aspects with their local authorities.

3.4 - Order

The CUSTOMER can browse freely on the different pages of the SITE, without being committed to an ORDER. The CUSTOMER places his ORDER with payment obligation on the WEBSITE. Any placing of an ORDER constitutes acceptance on the part of the CUSTOMER of the prices and descriptions of the PRODUCTS that he has placed in the basket.

In accordance with the provisions of the law of March 13, 2000, in all cases, the online provision of the bank card number and the final validation of the ORDER will constitute proof of the entirety of the said ORDER and will constitute due payment of the sums incurred by the entry of the PRODUCTS appearing on the ORDER form. This validation constitutes signature and express acceptance of all operations carried out on the SITE.

Validation of the ORDER by the CUSTOMER constitutes definitive acceptance of the general conditions of sale. Any ORDER will be confirmed by the COMPANY by an e-mail sent to the CUSTOMER after validation of their ORDER. However, the COMPANY reserves the right to cancel any ORDER from a CUSTOMER with whom there is a dispute relating to the payment of a previous ORDER. The ORDER execution times are calculated from receipt of full payment for the ORDER. The COMPANY cannot be held responsible for the consequences of an error concerning the information provided by the CUSTOMER when placing an ORDER.

3.5 - Obligations/Responsibilities

The COMPANY undertakes to take orders and ensure DELIVERIES in a professional manner in order to ensure optimal service to its customers.
However, the COMPANY will not be required to ensure the operation of the SITE in the event of force majeure understood, within the meaning of French jurisprudence, as any unforeseeable, irresistible and external event such as strike, bad weather, wars, embargoes, network failure electrical or internet network, satellite failure, etc.

The COMPANY can only be liable for direct and foreseeable damage at the time of use of the site or conclusion of the sales contract with the CUSTOMER, to the exclusion of all indirect damages of any kind.

The information present on the SITE is mentioned for purely indicative purposes, subject to error or omission.

The COMPANY's liability will, in any event, be limited to the total amount of the order and cannot be held liable for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the PRODUCTS.

Consulting and placing an ORDER on the Internet implies knowledge and acceptance of the characteristics and risks associated with the Internet, in terms of technical performance, response time, risks of interruption, viruses and more generally all risks. associated with connection and data transmission over the Internet. The COMPANY cannot be held responsible towards the user or a third party, for damage of any nature whatsoever caused by a computer virus or any other harmful component contained in a document, file, email, server , or any other computer support from the COMPANY's computer system.

The COMPANY is committed to the satisfaction of its customers. You can contact the COMPANY:

ATRAVERRE - Virginie Torrelli

Piazza a l'Olmu - 20220 Pigna

Such. : 06 86 61 98 40

E-mail : contact@atraverre.com

The COMPANY will examine your request as soon as possible and will contact you after receipt of your request or complaint accompanied by the necessary supporting documents. Claims may take some time to process. You can facilitate the processing of your complaint by describing the problem as accurately as possible, and by sending a copy of the invoice or indicating the order references. If there is no response from the COMPANY within five (5) working days, the COMPANY invites you to contact it again. Indeed, it may happen that certain e-mails are blocked by the anti-spam filter of the COMPANY's computer system.

4. PAYMENT

Payment is due upon ORDER, including for pre-ordered PRODUCTS.

4.1 - Payment terms

This is an ORDER with payment obligation, which means that placing the ORDER involves payment by the CUSTOMER.

Payment of the price is made in full on the day of the ORDER, according to the terms chosen by the CUSTOMER from among those proposed by the COMPANY. Payments by bank card (CB, Visa and Mastercard) online, by Paypal, by bank transfer and by bank check are authorized. The CUSTOMER guarantees to the COMPANY that he has the necessary authorizations to use the payment method chosen by him, when validating the order form.

4.2 - Payment procedure

- Payment by credit card :

The CUSTOMER must transmit his bank card number, the type of card, the card's expiry date as well as the cryptogram number (3-digit number appearing on the back of the bank card). The CUSTOMER will make their payment via the COMPANY SITE using the STRIPE payment platform, an organization approved by the Prudential Control Authority (approval no. 16378) and member of the bank card GIE. Your bank card information is recorded directly and only on the Stripe payment platform server. In accordance with European Directive 95/46/EC, all this information remains confidential. At no time does the CUSTOMER's banking data pass through the COMPANY's computer system. The responsibility of the COMPANY is therefore released in this respect.

- Payment by PAYPAL:

When the CUSTOMER chooses the PayPal payment method, he can pay for his purchases with or without a PayPal account. If the CUSTOMER already has a PayPal account, his or her financial information has been previously communicated to PayPal, which has secured it and assigned a password to the beneficiary. In this case, the CUSTOMER pays online simply by indicating their email address and password. The CUSTOMER can also make payments with their bank card without a PayPal account. No data is communicated to the COMPANY, all information is directly processed and validated by PayPal.

- Payment by bank transfer and check:

Upon confirmation of the ORDER, the CUSTOMER receives by e-mail the COMPANY's bank details necessary to pay for the ORDER. In the event of payment by transfer or check, the CUSTOMER has one week to send payment to the COMPANY. Your ORDER will be automatically canceled in the absence of payment within the time limit provided for in the General Terms and Conditions.

4.3 - Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the COMPANY, in order to pay for the order by any other valid means of payment.
The COMPANY reserves the right to suspend all order management and DELIVERY in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The COMPANY reserves the right to refuse to make a DELIVERY or to honor an order from a CUSTOMER who has not fully or partially paid a previous order or with whom a payment dispute is being administered. .

5. DELIVERIES

5.1 - Availability of products - Reimbursement - Resolution

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the SITE, shipping times will be, within the limits of available stocks, those indicated below.

The COMPANY makes its best efforts to ship the ORDER within 5 (five) working days from receipt of payment for the ORDER, and undertakes that DELIVERY will be made within a maximum period of 30 calendar days.

In the event of unavailability of one or more items, the COMPANY will inform the CUSTOMER and offer him an alternative solution which he can accept or refuse.

Upon shipment, the COMPANY will communicate to the CUSTOMER by email the tracking number of their package or mail so that they can follow its progress.

In the case of an ORDER which includes several items with different delivery times, the COMPANY will send it when all the items are available, unless otherwise requested by the CUSTOMER involving a modification of the DELIVERY costs.

In the event of non-compliance with the agreed DELIVERY date or deadline, the CUSTOMER may contact the COMPANY by e-mail or registered letter to demand that delivery be made within a reasonable additional time. In the event of non-compliance with this new deadline, the customer may request the COMPANY by e-mail to cancel their ORDER.

The ORDER will be canceled upon receipt by the COMPANY of an e-mail or registered letter by which the CUSTOMER informs it of its decision, unless DELIVERY occurs between sending and receipt of the order. e-mail or registered letter from the CUSTOMER.

In the event that the order is definitively canceled, the CUSTOMER will obtain a refund of the price paid for his order within 14 days following the cancellation.

In the event of unavailability of the PRODUCT ordered, the CUSTOMER will be informed as soon as possible and will have the option to cancel their order. The CUSTOMER will then have the choice of requesting either a refund of the sums paid within 14 days of payment at the latest, or an exchange of the PRODUCT.

DELIVERY will be made by post from Monday to Saturday to the address indicated by the CUSTOMER, or by any other carrier of the COMPANY's choice.

Any delays do not entitle the CUSTOMER to claim damages, cancellation of the order or a reduction in the price paid. In the event of an unusual delay brought to the COMPANY's attention, an email will be sent to the CUSTOMER.

The COMPANY cannot be held responsible for non-performance of the contract in the event of loss, damage or delay during delivery due to the carrier and the unavailability of the CUSTOMER after several appointment proposals.

5.2 - Delivery terms

DELIVERY means the transfer to the consumer of physical possession or control of the good. The PRODUCTS ordered are delivered according to the terms and deadlines specified above.
The PRODUCTS are delivered to the address indicated by the CUSTOMER on the order form, the CUSTOMER must ensure its accuracy. Any package returned to the COMPANY due to an incorrect or incomplete DELIVERY address will be reshipped at the CUSTOMER's expense.

If the CUSTOMER is absent on the day of DELIVERY, the delivery person will leave a calling card in the mailbox, which will allow the package to be collected at the place and time indicated. If at the time of DELIVERY, the original packaging is damaged, torn or opened, the CUSTOMER must then check the condition of the items. If they have been damaged, the CUSTOMER must refuse the package and note a reservation on the DELIVERY slip (package refused because open or damaged). The CUSTOMER must indicate on the DELIVERY slip and in the form of handwritten reservations accompanied by his signature any anomaly concerning DELIVERY (damage, missing product compared to the DELIVERY slip, damaged package, broken products, etc.). This verification is considered to have been carried out once the CUSTOMER, or a person authorized by him, has signed the DELIVERY slip.

The CUSTOMER must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter by regular mail to the COMPANY at the following address: Atraverre - Virginie Torrelli - Piazza a l'Olmu - 20220 Pigna.

If the PRODUCTS need to be returned to the COMPANY, they must be the subject of a return request to the COMPANY within 14 days of DELIVERY. Any complaint made outside this deadline cannot be accepted. The return of the PRODUCT can only be accepted for PRODUCTS in their original condition (packaging, accessories, instructions, etc.).

5.3 - Delivery errors

The CUSTOMER must make to the COMPANY on the same day of DELIVERY or at the latest the first working day following DELIVERY, any claim of DELIVERY error and/or non-conformity of the PRODUCTS in kind or quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

The complaint may be made, at the CUSTOMER's choice: by telephone to the following number: 33 (0)6 86 61 98 40; by email to the following address: contact@atraverre.com .
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the COMPANY from any liability towards the CUSTOMER.

Upon receipt of the complaint, the COMPANY will assign an exchange number for the PRODUCT(s) concerned and will communicate it by email to the CUSTOMER. The exchange of a PRODUCT can only take place after the exchange number has been assigned.
In the event of a DELIVERY or exchange error, any PRODUCT to be exchanged or refunded must be returned to the COMPANY as a whole and in its original packaging, by Registered Colissimo, to the following address:

Atraverre - Virginie Torrelli - Piazza a l'Olmu - 20220 Pigna.

Return costs are the responsibility of the CUSTOMER.

6. WITHDRAWAL

If the CUSTOMER is not satisfied with one of the PRODUCTS he has purchased, the COMPANY wants him to be able to exercise his right of withdrawal without giving any reason, in accordance with the provisions of article L. 121- 21 of the Consumer Code.

6.1 - Application of the right of withdrawal

In application of the provisions of the Consumer Code, the CUSTOMER has a period of 14 clear days from receipt of their ORDER to return the delivered PRODUCT for exchange or refund without penalties (excluding shipping costs).

EXCEPTIONS: According to article L221-28 of the Consumer Code, PRODUCTS made according to the CUSTOMER's specifications or clearly personalized, as well as earrings, are excluded from this right of withdrawal, for reasons of hygiene and health protection. Damaged, soiled or incomplete PRODUCTS are not returned.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice.

PLEASE NOTE: Refusal of packages after shipment does not in itself constitute an application of the right of withdrawal. Any request made outside the scope set out above will be considered null and void.

6.2 - Cancellation of order

The CUSTOMER cannot cancel his order himself on the SITE. However, he may request the cancellation of a validated and unshipped order by contacting the COMPANY at the following address contact@atraverre.com specifying your order number. The CUSTOMER will then receive an email to confirm that their request has been taken into account. If collection has already taken place, the COMPANY has 14 days to make the reimbursement by any banking means of the COMPANY's choice. In the event that the order has not yet been paid, the CUSTOMER will not suffer any impact.

6.3 - Product returns

To exercise the right of withdrawal, the CUSTOMER must notify the COMPANY of his decision to withdraw by means of an unambiguous declaration by email to contact@atraverre.com .

He must indicate in his letter:

- The product subject to withdrawal (name of the product purchased)

- The date of the order for which he withdraws

- The date on which he received the order

- The order number

- Her name

- His address

- Today's date

For the withdrawal period to be respected, it is sufficient for the CUSTOMER to send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

The CUSTOMER must then:

- Return the PRODUCT for which it was withdrawn intact, in perfect condition for resale (new, undamaged, unused, unsoiled), correctly protected in its complete original packaging to the address Atraverre - Virginie Torrelli - RETURN - Piazza a l'Olmu - 20260 Pigna - France without undue delay and, in any event, no later than fourteen days after he has communicated his decision to withdraw. This deadline is deemed to be respected if the CUSTOMER returns the product before the expiry of the fourteen-day period. PRODUCTS returned incomplete, damaged, damaged, soiled or in any other condition which would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the CUSTOMER.

- Include in your shipment all possible accessories, instructions for use, documentation, guarantees attached to the PRODUCT and any other material delivered with the PRODUCT, as well as the invoice, unless the COMPANY has given other instructions.

- As part of a special offer where PRODUCT(S) are offered, if the conditions necessary to obtain the PRODUCT(S) offered are no longer met after withdrawal, the CUSTOMER must also return the PRODUCT(S) offered.

Furthermore, in the case of a gift, the right of withdrawal remains for the exclusive benefit of the CUSTOMER and cannot under any circumstances be exercised by the recipient of the gift.

Packages in which no element attached to identify the sender (order number, surname, first name and address) cannot be returned.

Any costs and risks linked to the return of the PRODUCT are the responsibility of the CUSTOMER.

6.4 - Effect of withdrawal

The return of the PRODUCTS will give rise to the reimbursement of all payments received from the CUSTOMER relating to the ORDER for which he exercises his right of withdrawal, including DELIVERY costs (with the exception of additional costs arising from the fact that the CUSTOMER has chosen , where applicable, a delivery method other than the less expensive standard delivery method offered by the COMPANY) without undue delay and, in any event, no later than fourteen days from the day on which the COMPANY is informed of its withdrawal decision.

As soon as the return is processed, the COMPANY will send an email to the CUSTOMER informing them of the refund amount, and the method of reimbursement chosen by the COMPANY.

7. FORCE MAJEURE

Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to CUSTOMERS.

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts for more than three months, these General Terms and Conditions may be terminated by the injured party.

8. INTELLECTUAL PROPERTY

All creations and all content (logos, photographs, illustrations, brands, domain names, trade names, articles, commercial supports, etc.) presented on the atraverre.com website constitute distinctive signs and are the intellectual and exclusive property of the COMPANY.

No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, these creations or even the elements contained on the site without the express prior authorization of their owner.

Any representation and/or reproduction and/or partial or total exploitation of these distinctive signs is therefore prohibited and constitutes trademark counterfeiting, in application of the provisions of the Intellectual Property Code, and/or infringement of the company name, trade name , domain name incurring the criminal or civil tort liability of its author.

Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request authorization from the COMPANY in writing. This authorization from the COMPANY will under no circumstances be granted definitively. This link must be removed at the request of the COMPANY. Hypertext links to the SITE which use techniques such as framing or the insertion of hypertext links (in-line linking) are strictly prohibited.

Acceptance of these General Terms and Conditions constitutes recognition by the CUSTOMER of the COMPANY's intellectual property rights and commitment to respect them.

9. PARTIAL INVALIDITY

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale.

10. ENTIRE CONTRACT

These general conditions of sale and the order summary sent to the CUSTOMER form a contractual whole and constitute the entirety of the contractual relations between the parties. In the event of a contradiction between these documents, the general conditions of sale will prevail.

11. MEDIATION AND COMPLAINTS

In the event of difficulties in the application of this contract, the CUSTOMER may submit any complaint by contacting the COMPANY by email at the following address: contact@atraverre.com and by post to the following address:

Atraverre - Virginie Torrelli - Piazza a l'Olmu - 20220 Pigna - France

Where applicable, the CUSTOMER may resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of of protest.

Please note that the search for an amicable solution does not interrupt the “short period” of the legal guarantee, nor the duration of the contractual guarantee. Please note that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the buyer honors its financial commitments to the seller.

12. APPLICABLE LAW

The law applicable to this contract is French law.

Complaints or disputes will always be received with kind attention, good faith always being presumed in those who take the trouble to expose their problem. In the event of a dispute, the CUSTOMER will contact the COMPANY as a priority to obtain an amicable solution.

In the absence of an amicable agreement between the parties mentioned, the French courts will have sole jurisdiction without any exception.

13. PERSONAL DATA

The personal information collected on this site as part of placing an order is only intended for the proper execution of the order and is subject to computer processing.
The COMPANY undertakes to secure your personal information, to keep it strictly confidential and not to communicate it to any other company. In accordance with Law No. 78-17 of January 6, 1978, the buyer has a right of access and rectification at any time.

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